FAQ

We at Bee Smart Payment have been a Payment Solutions for a multitude of services experiences for over 10 years. In that time we have gained a vast amount of experience and knowledge. We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way.
Where can I find Bee?

Bee offers its unique service at an extensive number of Retail outlets nationwide. All you need to do is look for Bee sign and ask for the service. To find a location near you, please call our Hotline on 16BEE (16233).

Do I need to have a bank account to use this service?
Do I have to subscribe to your service?
When will the Service Provider receive my payment?
Is my payment secure?
How do I join your service and become an Agent of Bee?
Are there any specific requirements for joining as an Agent?
How can I install the POS58 PC printer?
Do I need to register to use Bee Card?
How do I get Bee Card?
What can I pay for with Bee Card?
I’ve got the Bee Card, how do I use it?
Is it free?
My Bee card is not working.
Transaction Failed! What do I do?
Can I merge several Bee Cards?
Can I split my Bee Card?
I didn’t get my new PIN to my email address.
What do I do with the smaller value Bee Card I get?
How do I get change?
For how long is my Bee Card valid?
How can I protect my Bee Card?
I’ve lost my Bee Card PIN.
Can I refund my Bee Card?
What are the Terms and Conditions for using Bee Card?